Shipping Policy

 

US Customer Shipping Information

We ship Monday-Friday. Please allow 1-3  business days for us to process and ship your order. Once your order has shipped it should arrive within 2-5 days.

Missing Packages

Please be aware of your location. Take special note that we are not responsible for a package that has been shown delivered by USPS but is missing to you. Porch/Mail Theft is becoming more  prevalent and it is not the responsibility of Friz Drip, LLC. or the USPS to replace or reimburse for any missing packages. If you believe that your package is legitimately missing via the USPS, please contact your local USPS office as they are best equipped to locate your package.

Please understand that we are a small business and cannot be responsible for packages that are shown delivered but go missing. The provided information is not to just remove ourselves from liability but is the result of the fact that we have no recourse to resolve the situation financially. Production at our level is very costly and the time and effort we put into the business is also very valuable. We will do everything we can to resolve any and all situations and work on your behalf with the USPS to resolve any situations that may arise.

Damaged Items

If your items arrive damaged, please capture photo documentation/proof of the damage and contact the USPS and Friz Drip, LLC. immediately. We will file a claim on your behalf but will need proof and documentation from the customer in order to do so.